Know Before You Go

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.

Guests are not permitted to bring alcohol into the facility, nor are they permitted to leave with it. Alcohol may be served at select events. Virginia State laws prohibit the consumption of any alcoholic beverage by any persons under the age of 21. We reserve the right to refuse service to anyone without proper identification.

Doors open one hour prior to the event unless otherwise stated.

Snacks, soft drinks, water, coffee, hot tea, cocoa, wine, beer, and champagne are available to purchase if the concession stands are open for an event. Menu subject to change. Food and drinks without lids are not allowed in the main performance halls. In efforts to keep the Sandler Center clean, spill-free, and for waste reduction, we will be selling souvenir cups. Cups must be purchased for alcoholic beverages that will be taken into the house. Buy the cup once and bring it back to other Sandler Center events!

We are located in Town Center Virginia Beach. Our address is 201 Market Street, Virginia Beach, Virginia 23462.

Visit our Directions & Parking page for a full list of parking lots available for use during Sandler Center events. With more than 3,000 free parking spaces, Sandler Center guests can park within close proximity to the venue. ADA parking is available in each parking lot. Patrons can be dropped off on Commerce Street.

The use of still cameras/flash photography and recording devices are prohibited at most Sandler Center events. If a patron brings a camera or recording device into the center, the patron will be asked to return that item to his/her vehicle or check it with guest services. Cameras are allowed into certain events; however, you should call the Sandler Center at (757) 385-2555 to determine if your event does allow cameras.

Children over the age of 2 are required to purchase a ticket. Children under two that will use a seat are also required to purchase a ticket.

We have no dress code at the Sandler Center! Come as you are, but shoes and shirts are required at all events.

We do not have an ATM at the Sandler Center. There is an ATM located in the Westin across the street.

Please submit all donation requests to info@sandlercenter.org.

The Sandler Center welcomes your interest in working with us. For a list of our current job openings, please click here.

Two elevators are located on the north end of the building (closest to Bank Street) behind the Box Office.

The First Aid office is located at Guest Services next to the elevators. If medical assistance is required, please notify the nearest Sandler Center representative.

Groups of 10+ can receive a discount on select shows. To purchase tickets, call Todd McKeating at 757.385.2528 or email tmckeating@sandlercenter.org.

Any items that have been lost or found should be reported to Guest Services in the main lobby or the administration office. Please call (757) 385-2555 to recover lost items.

Guests may not leave the center and then re-enter.

The following is a list of the Sandler Center restrictions:

• Alcoholic beverages or illegal drugs
• Glass bottles or aluminum cans
• Ice chests (coolers) or thermos containers
• Cameras or recording devices (allowed only at specific events)
• Professional cameras/detachable lenses
• Sticks or clubs
• Fireworks, firearms, or other weapons
• Bullhorns or noise makers
• Confetti or balloons
• Animals (except certified service dogs for the disabled)
• Beachballs and other inflatables
• Outside food or beverages
• Skateboards or rollerblades
• Water bottles or mugs
• Backpacks
• Laser pointers

The Sandler Center is a non-smoking facility, except in designated smoking areas. All seating areas are classified as non-smoking. The designated smoking area is located outside the main lobby.

Strollers are not permitted in the seating sections of the center. We offer a stroller check service at Guest Services located in the main lobby. The Sandler Center is not responsible for any lost, stolen or damaged strollers.

Patrons interested in hosting their event at the Sandler Center should fill out the form on the Host An Event page. In addition to the main performance hall, rooms are available to rent for meetings and banquets.

There are multiple restaurants, bars, and hotels within walking distance of the Sandler Center. Visit towncentervb.com for more information.

Yes, ADA seating is available. Please call the Box Office at (757) 385-2787 for more information and to purchase ADA seats. Certain events on YnotTix.com have ADA accessible seating options available to purchase. If available, click the blue handicap icon to view ADA seating.  

We have a new, state-of-the-art Hearing Loop Listening Assistance System. A Hearing Loop is the only system that sends the voices of the performers and instruments from the microphones on stage directly into the hearing aid, cochlear implant, or headphones of an audience member.

The Hearing Loop works by sending out a magnetic, wireless signal that is picked up by a hearing aid when it is set to the “T” or telecoil setting. A patron can tune into the Hearing Loop by flipping the switch on their hearing aid to the t-coil program. If a patron does not have a hearing aid or their hearing aid does not have a T-coil, the Sandler Center has a limited number of headphone units available on a first-come, first-served basis that also tunes into the Hearing Loop. Patrons with a legal ID can borrow a headset from Coat Check during the performance.

Patrons who are unsure about their hearing aid’s T-coil settings should check with their audiologist or hearing care provider. Most hearing aids have the T-coil function, but it may need to be activated by an audiologist. For more information on hearing loops, visit HearingTechnologies.net or HearingLoop.org.

Stay up to date on all things happening at the Sandler Center by signing up for our Cyber Club, follow us on social media, or contact us via email at info@sandlercenter.org.