For your convenience, there are several different options for purchasing tickets for Sandler Center events.

Accepted Methods of Payment

Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at the Sandler Center Box Office. No Checks are accepted.

Additional Fees

All seats are subject to a facility fee. These are sometimes not included in advertised prices (this is done at promoter discretion). Tickets purchased through Online, charge-by-phone, are subject to additional service charges. Sales done at the box office windows do not have additional service charges.

The Sandler Center Box Office is located inside the front atrium. Parking is available along Commerce Street for 15 minutes while purchasing tickets. Handicap accessible seating is the only by phone order that can be placed at the Box Office.

Will Call Window

Tickets purchased online and over the phone for pick up at the Will Call Window will be available 2-3 hours prior to show time at the Sandler Center Box Office.

Print at Home Help

First, check your junk box or Spam folder. It's possible that the email was sent there by your email provider. If the email is not in there, please follow the steps below.

Tickets For Children

Discounted ticket prices for kids are sometimes available for various shows. Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act.

Want to Purchase Tickets for Your Group?

Group discounts are offered for most games and events held at the Sandler Center. Anyone interested in purchasing tickets for a group may contact the Group Sales Department at 757-282-2819 Typically, the minimum order is 10-15 tickets.

Cancelled or Postponed Events

In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Sandler Center website and event line. Please be aware that there is no way to contact individual ticket holders other than the local media. If an event is cancelled, refunds will automatically be given to phone and online orders. Customers, who purchased at the box office, need to return their tickets to the box office for a refund. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the box office up until the day of the new show date.

Refunds / Exchanges

Customers can upgrade tickets for events when possible; however this is not a guaranteed policy and is done at the sole discretion of the event promoter. There is a strict No Refund policy.

Lost / Never Received Tickets:

If the tickets were purchased at the Sandler Center Box Office:

Cash payment: There are no instances when a replacement voucher will be issued if a patron has lost their tickets.
Credit Card Payment: Come in to the Sandler Center Box Office. The following information will be required: customer's name, date of purchase, credit card used. Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided.

If the tickets were purchased through Online Ticketing or by Phone

Please wait until 48 hours prior to the start of the event, to allow time for the tickets to arrive in the mail. If they still have not arrived by then, please contact the Sandler Center's box office (757-385-ARTS) to report your tickets lost or not received. They will give you further instructions once you place a report with them.

Any replacement tickets will only be allowed to be picked up on the event day, 2 hours prior to the start of the show. This is to ensure the safety of your tickets; because once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets.

Stolen Tickets

A police report will be required by Sandler Center Management. Stolen ticket passes will be given out at the discretion of the Box Office Manager and only after verification of purchase. The pass will have the location of the original ticket(s) printed on it.

Features for Patrons with Disabilities

In addition to the main entrance, Bank and Commerce Street entrances are also wheelchair accessible. Once inside the Sandler Center, elevators are available to provide access between levels.

Handicap Seating

Handicap accessible seating is available at various locations throughout the Sandler Center. Handicap seating is available to the patron with the disability and one guest. To purchase handicap accessible seating, please call (757) 385-ARTS during box office hours.

Handicap Parking

For your convenience, there are several available parking lots within walking distance of the Sandler Center. Accessible parking is available in all of the parking lots surrounding the Sandler Center. In order to park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker, or license plate. Advance parking purchases are available through the Sandler Center Box Office.

Assisted Listening Device

Assisted listening devices are available to hearing-impaired guests at no cost. The assisted listening device is a headset that broadcasts the Sandler Center's Sound System on a FM frequency. Any patron checking out an assisted listening device must leave a driver's license or a valid form of identification to receive the headset. They are available at the Guest Services/Coat Check booth located in the main lobby across from the entry doors.
If you need assistance while at the Sandler Center, please contact an usher or staff member. In addition, the Guest Services Center is located in the front atrium in front of the main entry doors. Any Guest Services Rep will be happy to answer any questions you may have.

For further ticketing questions, please contact the Sandler Center Box Office at 757-385-2787.